customer insights and engagement

We give organizations the tools they need to be sustainably competitive with direct customer insights and engagement.

Within minutes you can build a self-branded IdeaLab that allows you to quickly identify market changes and build brand ambassadors.

engagement

Meaningful engagement

It's not just about creating a better product; it's about bringing customers into the process and getting them invested with the success of your organization. Multiple studies have shown that loyalty and brand engagement are directly correlated with bottom line growth.

FEATURES

Features
Absolute Control

Absolute Control

Completely customize your IdeaLab to be consistent with the style of your brand. Our Design Editor makes it a snap to change images, text and colors. Use your own URL, appoint moderators, download users and ideas, all with the click of a button.

IdeaMap

IdeaMap E

Allow your customers to submit a location as an idea, generating instant feedback on potential store locations. You'll be able to easily gauge neighborhood support before opening up a new branch in a community, and increased active engagement prior to opening will help guarantee future success. Government agencies can also use IdeaMap to allow the public to identify areas for improvement.

Powerful Analytics

Powerful Analytics

Get actionable insights emailed automatically to your team or login to your dashboard to drill down by date and category.

Powerful Analytics

Idea Galaxy

Explore your data visually with Idea Galaxy, a new tool available only to IdeaLab customers. Each idea represents a planet, categories represent a solar system and votes determines the size. You can easily sort through thousands of ideas in just a couple minutes.

Public or Private

Public or Private

Special controls let you specify your system as public, invite only or internal only, depending on your individual preferences.

User Levels

User Levels

Members receive points based on each comment, vote and new idea. Create custom user levels to help your users feel more engaged and recognized for their contribution. One-click download allows easy sorting to view your most loyal customers.

Stunning on every Device

Stunning on every Device

IdeaLab instantly transforms and adapts as a sleek, professional interface on every screen: mobile, tablet and desktop.

Challenges

Challenges

Issue a challenge directly to your organization or community for something you want to focus on. People can post ideas to help solve your challenge and are helped along with special features like a countdown timer and participation-incentive generator that allows you to issue prizes. Harness actionable ideas for new product lines, business process improvements, cost saving measures, sales channel growth and more.

Instant Poll

Instant Poll E

Marketing and new products departments are filled with new ideas: ad campaigns, designs, product names and new product lines. But no one has developed a good way to see how these ideas will hold up in the marketplace without making a considerable investment. The Instant Poll feature allows you to take any design, name or idea and to receive instant actionable feedback. Instant Poll also contains privacy control features that allow you to decide who gets a say. Involve only your most loyal and engaged members on your IdeaLab or only allow internal employees and trusted business associates to take part. It's all up to you.

Government

Government

Cities, neighborhoods and government agencies can easily get feedback for proposals and areas for improvement. Unlike public forums which are time consuming and not always well attended, an IdeaLab allows everyone in the community to participate and provides you with meaningful analytics to make decisions.

 

Cities can also collaborate directly with their citizens

 

Cities can also collaborate directly with their citizens, allowing members of the community to identify and vote for neighborhood improvements. Those with the most support rise to the top for consideration, making it easier than ever to identify needs for crosswalks, parks, sidewalks, bus stops and other areas of needed development.

Non-Profit

 

Non-Profit

Having an IdeaLab helps your supporters feel emotionally linked to the success of your cause and organization, motivating them to financially support it. Attract new contributions by showing that you allow your donors a chance to be heard.

Unlimited Ideas - Unlimited Campaigns - Free Trial

 

BUILD MY IDEALAB
 
  • Competitive intelligence
  • Competitive intelligence
  • Share Ideas and get instant feedback
  • customer feedback
  • Collaborative Innovation
  • Idea Software
  • New Product Innovation